Refund policy

Clear, fair returns and refunds

This is a draft policy for the cooperative shop. Final wording will be confirmed by the board.

Returns

Unused products in original, sealed packaging may be returned within the period stated on your invoice, in line with the Consumer Protection Act.

Products may be exchanged for the same item or an item of equal value, subject to stock availability.

Defective products are repaired, replaced or refunded at your choice, within the period required by law.

If we sent the wrong item, we collect it and send the correct item at no cost to you.

Report damage on delivery within 48 hours, with photos, so we can resolve it quickly.

For hygiene and safety, opened sterile or single-use medical products cannot be returned unless defective, where legally permissible.

Refunds are paid to the original payment method.

Approved refunds are processed within 10 business days of receiving the returned product.

Delivery charges are refunded for defective, damaged or incorrect products. Other returns are at the buyer's cost.